shipping and payments terms

SHIPPING NOTE

Our frozen products (ice cream) are delivered directly from us. Currently the delivery area is only the cantons of Schwyz and Uri. We are endeavouring to further expand the delivery area in the coming years.When ordering ice cream, private customers are charged delivery fees (analogous to the postage costs; see shipping costs) according to weight. The orderer will be contacted in advance by telephone about the delivery time. 

 

SHIPPING COSTS
All prices include VAT. The shipping costs are calculated by weight:

0–0.079 kg = CHF 2.50
0.080–0.499 kg = CHF 9.00
0.500–1.999 kg = CHF 12.00
2.000–9.999 kg = CHF 17.00
10.000–29.999 kg = CHF 27.00
30.000–39.999 kg = CHF 38.00
From 40.00 kg = Free

Shipping surcharge per order for refrigerated products = CHF 5.00
Orders with a value of CHF 500.00 or over are delivered free of charge.


ORDER & DELIVERY PERIODS
An order can be placed within 24 hours via the web shop or email. We deliver to Switzerland, Liechtenstein, Germany and Austria. Goods are delivered within Germany in 5 - 7 working days after conclusion of the contract. Please note that delivery is not possible on Sundays and public holidays.

The following order conditions apply:

- Central Switzerland (SZ / UR / ZG / LU / NW / OW)
  Order by Sunday, 11:00 p.m. - Delivery on Tuesdays

- Zurich / Eastern Switzerland (ZH / TG / SH / SG / GL)
  Order by Monday, 11:00 p.m. - delivery on Wednesdays

- Mittelland (BE / AG / SO / BL / BS)
  Order by Tuesday, 11:00 p.m. - delivery on Thursdays

- Western Switzerland (FR / GE / NE / JU / VD)
  Order by Wednesday, 11:00 p.m. - delivery on Fridays

- Rest of Switzerland (VS / TI / GR)
  Order by Thursday, 11:00 p.m. - Delivery on Mondays or by freight carrier

TERMS OF PAYMENT
The purchase price is payable when placing your order. Please also note our General Terms and Conditions. We offer the following payment options: Mastercard, Visa and TWINT. Payment by invoice is only possible for partners/dealers or for private individuals following a credit check. 

Our payments are processed and secured by SIX Payment Services AG, Hardturmstrasse 201, PO Box, CH-8021 Zurich. SIX Payment Services AG is certified at the highest level of the Payment Card Industry Data Security Standard (PCI DSS) and therefore fulfills the strictest security measures for the protection of credit card data